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State of Connecticut Paid Family Medical Leave Insurance Authority
ABOUT THE AUTHORITY
The State of Connecticut Paid Family and Medical Leave Insurance Authority (the “Authority”) is a quasi-governmental agency formed by statute and signed into law by Governor Ned Lamont in 2019. Its mission is to help Connecticut’s workforce navigate health challenges and life changes with greater financial security.
Through a trust funded by employees, the Authority makes benefits payments to eligible employees when either the employee or their family member takes a leave from work to care for themselves or a family member.
The Authority is looking for a Small Business Support Specialist. The individual selected for this role will report to and work closely with the Benefits Process Lead under the direction of the Business Systems Manager. This team member will work closely with the benefits team and will also be reviewing cases completed by the agency’s third-party administrator for claims administration to ensure compliance with the goals and objectives of the Authority.
Hours: 40 hours per week; Monday-Friday
Location: Hartford, Connecticut
Education & Experience Required:
2+ years of customer service experience.
Experience in a Human Resources, benefits administration, or insurance claims.
Experience with Microsoft Office Suite.
Experience with various leave programs and leave administration.
Experience in Customer Service or Small Business Operations.
Experience with verbal and written and written communication skills to internal and external stakeholders.
Experience with organizational and analytical skills
Utilization and knowledge of Customer Relationship Management (CRM) platform.
Experience working with and in a diverse environment.
Experience with researching and analyzing data.
Experience with leave administration and leave management
Business background with emphasis on internal or external customer experience.
Experience with FMLA programs and the ability to provide customer support regarding program issues and concerns.
Experience collaborating with teams to improve processes and align with agency goals.
Experience identifying and implementing effective creative solutions.
Experience handling multiple priorities for a agency or business.
To apply for this job please visit www.jobapscloud.com.
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